Stop running the opener
The opener does not know the door is jammed. It will keep pulling, and it will bend the tracks and the panels while it does.
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If one side of the door is hanging lower than the other, a cable has come off its drum or snapped. Running the opener now is what turns a cable job into a door job.
Door hanging crooked or jammed in the opening? Call, and leave it where it is. Same-day emergency service across the GTA.
Cables just look frayed? Tell us the make and what you can see, and we will book an inspection before it lets go.
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Cables rarely fail on their own. They fail because a spring went, because the door was out of balance, or because the drum or the track pulled them out of line.
Each cable runs from the bottom bracket of the door up to a drum on the torsion shaft. The drums wind both cables at the same rate, which is what keeps the door level as it travels. When one cable snaps or jumps its drum, that corner drops, the door racks in the tracks, and it wedges.
So we do not just fit a new cable and leave. We look at what pulled it out of line in the first place, because a cable replaced onto an unbalanced door is a cable you will be calling about again.
The opener does not know the door is jammed. It will keep pulling, and it will bend the tracks and the panels while it does.
Cable work sits right next to a loaded spring. It is done by our technicians, and our work carries a labour guarantee.
Tell us the make of the door and what you can see, and we will book you in.